Thank you for shopping with Emline. We are committed to ensuring your satisfaction with our products. Please review our exchange and return policy below:
Exchange Policy:
Exchange Only: We offer an exchange-only policy. No refunds will be issued. 7-Day
Exchange Period: Exchanges are allowed up to 7 days from the date of purchase.
Receipt Required: A receipt must be presented for all in-store exchanges.
Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags attached to be eligible for exchange.
Online Orders:
7-Day Return Window: If you ordered online, you have 7 days from the date of delivery to ship the item back to us for an even exchange or store credit.
Shipping Instructions: Please ensure the item is securely packaged and include the original packing slip or receipt. Shipping costs for returning the item are the responsibility of the customer.
Processing Time: Once we receive your returned item, we will process your within 5 business days.
We don't do In-store pickups.
Exceptions:
Final Sale Items: Items marked as final sale cannot be exchanged or returned.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 48 hours of receiving the order for assistance.
How to Initiate an Exchange:
In-Store: Bring your item and receipt to any Emline store location within 7 days of purchase.
Online: Contact our customer service team at contc.emline@gmail.com to initiate the exchange process and receive return shipping instructions.
Contact Us:
If you have any questions about our exchange and return policy, please contact us at:
Email: contact.emline@gmail.com
Store: 504-481-3074
Thank you for shopping with Emline. We appreciate your business and look forward to serving you again.